Effective as of September 21, 2026
Need help with Chronotika, have a question, or want to report a problem? We're here to help.
1.1 Email us at chronotika@chronotika.com. We reply as soon as we can, usually within a few business days.
1.2 To help us resolve your request faster, please include the email you use to sign in to the app, your device type (iPhone, Android), your operating system version, and a short description of the problem.
2.1 You can clear your study progress, XP, and streak at any time directly in the app, in Account → "Clear account history."
2.2 You can delete your entire user account, including registration data, in Account → "Delete account." Deletion is permanent. If you cannot use the app, contact us and we will delete the account for you.
2.3 Forgot your password? Choose "Forgot password" on the sign-in screen and follow the instructions in the email.
3.1 Your subscription is managed through your App Store or Google Play account. You can cancel it in the subscription settings on your device.
3.2 Payments and refunds are handled by Apple or Google respectively. You are also welcome to contact us with any questions about your subscription.
4.1 Found a mistake in a lesson or quiz? Please report it in the app using the feedback button on that section, or email us.